At powerstool.eu, we are committed to providing a reliable and efficient shipping service to ensure that your tools and equipment arrive on time and in excellent condition. Our Shipping Policy outlines the various aspects of our shipping process, including handling times, delivery options, and terms related to shipping costs and delivery issues.
This policy applies to orders placed through powerstool.eu, operated by K’willem B.V. (KvK nummer 86150367), Schoutesteeg 2 3911 RX Rhenen Nederland.
Order Processing Time
Standard Processing Time: All orders are processed within 3 to 5 business days (Monday through Friday, excluding holidays). During this time, we carefully package your items, verify order details, and prepare them for shipment.
Order Confirmation: After placing your order, you will receive a confirmation email detailing your purchase and order number. Please ensure that all shipping details are correct to avoid delays.
Peak Periods: During peak shopping periods, such as holidays or promotions, processing times may be extended. We will notify you of any expected delays through email.
Shipping Options We currently offer the following shipping options for customers Across Europe:
Standard Shipping: Free standard shipping is available on all orders. Delivery typically takes between 7 to 14 business days from the date of shipment. Expedited Shipping: While we do not currently offer expedited shipping, we aim to process all orders efficiently to ensure timely delivery within the standard shipping timeframe.
Shipping Costs Free Shipping: We are pleased to offer free shipping on all orders across the Europe. There are no additional fees or hidden charges for standard delivery. International Shipping: At this time, we only ship Across Europe. International shipping is not available.
Delivery Timeframe
Estimated Delivery Time: Delivery times are estimated to be 7 to 14 business days from the date of shipment. Please note that these times are estimates and may vary depending on factors such as your location and the shipping carrier.
Delivery Confirmation and Tracking: Once your order has been shipped, you will receive an email with a tracking number and a link to monitor the delivery status of your order. Tracking information may take 24 hours to update after shipment.
Delayed Deliveries: While we strive to meet delivery estimates, there may be delays beyond our control, such as adverse weather conditions, postal strikes, or carrier disruptions. We will communicate any major delays to you and work to resolve the issue as quickly as possible.
Delivery Address Accuracy of Address: Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses.
Change of Address: If you need to change the shipping address after placing your order, please contact us immediately at info@powerstool.eu. We will do our best to accommodate the change, but once the order has been processed, we cannot guarantee that address changes will be applied.
Delivery Issues Undelivered Packages: If your package is lost or undelivered, please contact us at info@powerstool.eu. We will work with the shipping carrier to locate the package and arrange for redelivery or a replacement.
Damaged Packages: If your order arrives damaged, please notify us within 48 hours of receipt by sending an email to info@powerstool.eu with your order number, a description of the damage, and photos of the damaged item(s). We will provide instructions on how to proceed with a return or replacement.
Failed Delivery Attempts: If a delivery attempt is made and the package cannot be delivered due to no one being available to receive it, the carrier may attempt redelivery or leave the package at a secure location (depending on carrier policy). If the package is returned to us due to multiple failed delivery attempts, additional shipping fees may apply for redelivery.
Shipping Carrier We partner with reliable shipping carriers to ensure timely and safe delivery of your orders. The specific carrier used for your order will be provided in the shipping confirmation email. All tracking information will be available via the carrier’s website.
Package Tracking Tracking Your Order: Once your order has been shipped, you will receive an email containing a tracking number and a link to track your order’s progress. You can also track your order directly on the carrier’s website.
Tracking Delays: Occasionally, tracking information may not be available immediately after shipment due to carrier processing times. Please allow up to 24 hours for tracking information to update.
Shipping Restrictions PO Box and BFPO Addresses: We are unable to ship to PO Box addresses or British Forces Post Office (BFPO) addresses at this time. Please provide a valid residential or business address for delivery.
Remote Areas: Deliveries to remote or rural areas may take longer than the standard delivery timeframe. We will provide you with an estimated delivery date during checkout.
Customs, Duties, and Taxes UK Deliveries: All orders shipped Across Europe are free from additional customs duties or import taxes. International Shipping: We do not currently offer international shipping, and therefore customs duties and taxes are not applicable.
Order Modifications Order Changes: Once an order has been placed, we are unable to make changes to the items purchased. If you need to modify the quantity or type of product, you will need to cancel the order (if it hasn’t been processed) and place a new one.
Order Cancellations: If your order has not yet been processed or shipped, you may cancel it by contacting our customer service team at info@powerstool.eu. Once the order has been dispatched, it cannot be canceled, but you may return it according to our Return & Refund Policy.
Failed Deliveries and Re-Shipments Unclaimed Deliveries: If the package is returned to us due to failure to claim the delivery or due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping fees required to resend the package.
Returned Packages: In the event that a package is returned to us by the carrier after multiple failed delivery attempts, we will notify you and offer to resend the package. Any additional shipping costs for redelivery will be the responsibility of the customer unless the error was due to a mistake on our part.
Split Shipments Partial Shipments: In some cases, your order may be fulfilled in multiple shipments. If this occurs, you will receive separate tracking numbers for each part of your order, and the estimated delivery times for each shipment may vary.
Additional Costs: There are no additional shipping charges for orders that are split into multiple shipments. The total shipping fee will remain the same as quoted at checkout.
Signature on Delivery Required Signature: For certain high-value items or orders, we may require a signature upon delivery to ensure secure receipt. If you are unavailable to sign for your delivery, the carrier may attempt redelivery or leave a card with instructions for how to collect your package.
Waiving Signature Requirement: If you would like to waive the signature requirement, please contact us at info@powerstool.eu. However, please note that doing so may release us from liability for lost or stolen packages.
Contact Information If you have any questions or concerns regarding your shipping, please do not hesitate to contact our customer service team at info@powerstool.eu. We are happy to assist you with any issues related to your order.
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