Frequently Asked Question

We specialize in construction tools and equipment, including drills, saws, hand tools, power tools, and a wide range of accessories. Our products are designed for both professionals in the construction industry and DIY enthusiasts.

Placing an order is simple:

Browse our product categories or use the search bar to find what you need.
Select the product, choose the quantity, and add it to your cart.
Proceed to checkout, fill in your shipping details, and complete the payment using a credit or debit card via SumUp.
Once your order is placed, you will receive a confirmation email.

We accept all major credit and debit cards through the secure SumUp payment system. Unfortunately, we do not accept PayPal, Google Pay, or other payment methods at this time.

Yes! We offer free standard shipping on all orders within the UK. Delivery typically takes between 7 to 14 business days from the date of shipment.

Orders are processed within 3 to 5 business days. After processing, your order will be shipped, and delivery can take between 7 to 14 business days. You will receive a tracking number once your order has been dispatched.

Yes, you will receive a tracking number via email once your order has been shipped. You can use the tracking link provided in the email to monitor the status of your delivery.

We offer a 30-day return policy. You can return any unused item in its original packaging within 30 days of receiving your order. If you would like to initiate a return, please contact us at info@powerstool.co.uk with your order details, and we will guide you through the process.

If you receive a damaged or incorrect item, please contact us at info@powerstool.co.uk within 48 hours of receiving your package. We will arrange for a replacement or issue a full refund, including any return shipping costs.

Yes, most of our products come with a manufacturer’s warranty. Please refer to the product description for specific warranty information. If you encounter any issues with a product under warranty, feel free to contact us for assistance in resolving the matter.

You can cancel your order if it has not yet been processed for shipment. Once your order has been dispatched, it cannot be canceled, but you can return it according to our Return Policy. If you need to modify your order, please contact us immediately at info@powerstool.co.uk.

We offer shipping worldwide

You can reach our customer service team by emailing us at info@powerstool.eu. We aim to respond to all inquiries within 1 to 2 business days.